A: Here's a quick and easy walkthrough of the steps from signup to payment. 1. Click "Log In" to create an account as a member 2. Shopping 3. View the product's details 4. Add the desired item(s) to your shopping cart 5. Check the quantity of the items in your shopping cart 6. Check all shipping costs and charges 7. Fill up shipping information or Add a new address 8. Select a payment method 9. Proceed to Check out 10. Make payment

A: Aqua Dream accepts payments in Ringgit Malaysia (RM/MYR) only. There are a few Payment methods available for you to shop Online with us! · Credit Card (Visa and Mastercard) · FPX Online Banking · E-Wallet (TnG, Boost, GrabPay) · Paypal

A: Order status can be found under recent orders in "My Order" page.

A: RM4.90 for each purchase

A: · We strive to deliver within the agreed-upon time frame when you check out. In most cases, you can expect to receive your item within 1-3 business days. Please allow 5-7 working days for your package to arrive during peak periods. We cannot, however, promise that all orders will be delivered within the time range specified. · Our goal is to have your things dispatched as quickly as possible from our warehouse, with the exception of some circumstances that are unfortunately beyond our control, such as courier service delays, emergencies, or items that are out of stock. · J&T Express will handle and deliver all parcels. You may click J&T Express Tracking to track your order status. · Please do not hesitate to contact us for help via email: aqua.dream02@gmail.com

A: Once the order has been confirm, you are not allow to make any changes of delivery address.

A: The availability of item is subject to the cases of overbuying. Sometimes there will be unavailability of some items. If your order item out of stock, we will cancel and refund the item amount to your E-wallet or bank account (upon request).

A: · If you haven't checked out, click the cart icon in the upper right corner, then click the "Delete" button. · However, if you have completed your cart and made payment, you cannot make any changes.

A: · Once your order is complete and payment has been processed, no further changes can be made. · Therefore, Aqua Dream would like to advice all customers to choose your items carefully before payment.

A: In case you are not completely satisfied with your purchase, kindly contact our friendly customer service team through email: aqua.dream02@gmail.com. We will perform the refund verification process and product return process. All the return requests will be subject to verification and approval from Aqua Dream. Kindly note that Aqua Dream does not accept unverified package returns. Any item returned without approval from Aqua Dream will not be accepted, refunded or returned to the sender. You may send us: · Product(s) to be return · Reason(s) for returning · A single photo: Aqua Dream packaging + Consignment note + product(s) *Please allow up to 7 working days for your inquiry to be processed. You may read the Product Returns Policy to check whether your order or product is eligible for a returning.